Ios App Store Refund Policy

Some purchases from the app store itunes store apple books or other apple services might be eligible for a refund.

Ios app store refund policy. Only items that have been purchased directly from apple either online or at an apple retail store can be returned to apple. When you download an app it should work as promised. If the item you purchased is not working as expected or cannot be used then some of the recent app store and itunes store purchases might be eligible for a refund.

Apple lets you request refunds for apps you purchase whether you purchased them from the iphone or ipad app store or the mac app store. If that does not resolve the issue contact mac app store customer support. At this point a new drop down menu will appear.

You ll need to have a valid reason for the request it s not meant to be a way to get free trials or short term use but if you buy something by accident buy the wrong thing or get the wrong thing or don t get anything it s how you get your money back. There are a few important things to keep in mind when returning a product you purchased online from apple. Select the reason you are requesting a refund.

I didn t authorize this purchase this selection prompts you to contact itunes store support. This isn t a no questions asked refund policy. You have 14 calendar days to return an item from the date you received it.

If you experience a problem with music movies tv shows books or apps you purchase from itunes or the app store you can request a refund directly from apple. Which is why human app reviewers ensure that the apps on the app store adhere to our strict app review standards. Our app store review guidelines require apps to be safe provide a good user experience comply with our privacy rules secure devices from malware and threats and use approved.

After identifying the app for which you want a refund click the report a problem button next to it. You can use any device with a web browser to request a refund. You can use any device with a web browser to request a refund.